Welcome to the release notes for February 2024. The WooDelivery product team is dedicated to constantly improving our platform, rolling out updates that range from minor tweaks to significant overhauls. Here, we aim to share insights into the continuous enhancements we’re making to better serve you.
1. New Flexible Reschedule Hub
This month, we’ve introduced a new innovative feature that enhances customer satisfaction by providing them with the flexibility to reschedule their delivery dates, update delivery addresses, or choose self-pickup options directly from the tracking page. It also facilitates seamless communication between customers and the dispatch team through real-time notifications, ensuring a smooth and adaptable delivery process.
This feature has a wide range of applications. For example, in case a delivery attempt is unsuccessful, it allows customers to choose another day for re-delivery that suits their schedule or to opt for self-collection of their parcel at your store. Similarly, upon placing a new order, customers can use this feature to confirm or update their delivery address via the customer tracking page.
2. Business Working Days Update
We’ve introduced a new feature that allows you to define the weekly business working days, enhancing the booking and rescheduling experience for your customers on web forms and the tracking page. Now, you can select your business’s weekly working days and additionally mark holidays or days when the business is closed. These dates will be blocked out on the calendar, ensuring customers cannot book or reschedule pickups or deliveries for those times.
3. Edit Completed Task
Previously, once tasks were completed, they could no longer be edited, with users only being able to modify certain Proof of Delivery information. In response to customer feedback, we’ve now enabled administrators to edit completed tasks up to 7 days after completion. This update provides flexibility for necessary updates to the completed task form such as external ID, custom fields, or other information related to a completed task.
