Frequently Asked Questions

WooDelivery is a software suite for delivery management, vehicle management, click & collect management, and field work management. It connects vendors, merchants, drivers/agents and customers in a unified platform and put your hyperlocal business operations on autopilot.

It is a trusted solution for thousands of companies across different industries including logistics & couriers, e-commerce, retail, food and beverage, laundry service, pharmacy and more. The software and apps support 18+ languages.

WooDelivery was founded and developed in Australia. Our team serve international clients base out of our headquarters in Sydney.

Our software development team follow the secure software design and to ensure the code quality we do not outsource any development work.

Yes, WooDelivery is multilingual as currently we support more then 14 languages including english, spanish, chinese, arabic, french and many more.

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Data Security sits at the core of our services. Protecting our customers’ and users’ information and their privacy is extremely important to us.

WooDelivery applications and data are hosted in a cloud infrastructure service – Microsoft Azure in USA, which is certified for their world-class security, including their physical security, data-center operations, and personnel security.  Customer data or files will never be stored in any private computer.

Azure’s infrastructures are backed by a team of experts, and proactive compliance trusted by enterprises and governments. It proactively safeguards your data and streamline compliance with the 100+ compliance offerings.

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The free trial gives you 14 days to test WooDelivery Starter and Professional plans and get a feel for how it works. No credit card is required. New users will automatically get 14 days free trial on the Starter Plan. You can contact [email protected] if you want to extend your free trial.

A task is the core unit of work to be completed by drivers (e.g. a pickup or delivery). For billing purposes, tasks are counted when completed through WooDeliverys driver app or through any other method, such as an API call.

As a WooDelivery customer you are automatically charged once a month on the date you started your subscription. You will be automatically charged for the selected plan and any task overages and Telephony used in the previous month.

We accept debit, credit cards. Additional payment methods are available with our annual Professional and Enterprise plans. Contact [email protected] for more information.

We do not store your credit card information, so none of your sensitive billing information ever hits our servers. We use Stripe, a PCI Service Provider Level 1 certified (the most stringent level of certification) payment processor to handle our recurring billing needs.

Absolutely, you can cancel the subscription at any time by clicking on the Manage Subscription button.

Please contact [email protected] if you want to change your plan at the middle of the billing cycle.

We provide the branded solutions on the Professional plan with the following features:

  • Put your company logo on driver App, admin dashboard, online forms, tracking and alert messages.
  • Change the theme colour on driver App, admin dashboard, online forms to match your company branding.
  • No [Powered by WooDelivery] badge on forms, tracking pages, emails.
  • Send notification emails from your company email address e.g. [email protected]
  • Fully customisable ordering/booking forms with your company branding
  • Branded merchant/customer portal for your regular customers

We offer lower rates for customers who do more delivery volumes on the [Professional] plan.

The following graduated pricing is applied to the Professional plan:

First 2,000 tasks used $159 flat fee
Next 2,001-6,000 tasks used $0.06 per task
6,001+ tasks used $0.04 per task

If your business expects to use more than 10,000 tasks per month, contact [email protected] for discounted pricing.

We offer more discount on the Professional plan if you migrate to an annual billing plan.

Yes. You can easily print out the shipping labels you need for your parcels from WooDelivery. You can create custom shipping labels with QR codes to suit your business needs. It includes your company name, address, contact name, tracking No, company logo, instructions and more.

The implementation time will vary based on the size of your business. Setting up a single account can be completed in minutes, but larger integration will require between 7 to 30 business days. This allows time for data integration, team training, and test runs.