Frequently Asked Questions

The complete software suite for delivery management, order fulfillment, home service and field service management.

WooDelivery is the trusted solution for 3,000+ businesses from 122+ countries across different industries including logistics & couriers, e-commerce, retail, food and beverage, laundry service, pharmacy and more. Our software and apps currently support 14 languages.

WooDelivery was founded and built in Australia. We serve international clients base out of our headquarters in Sydney.

Yes, WooDelivery is multilingual as currently we support more then 14 languages including english, spanish, chinese, arabic, french and many more.

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The free trial gives you 14 days to test WooDelivery Starter and Professional plans and get a feel for how it works. No credit card is required. New users will automatically get 14 days free trial on the Starter Plan. You can contact support@woodelivery.com if you want to extend your free trial.

A task is the core unit of work to be completed by drivers (e.g. a pickup or delivery). For billing purposes, tasks are counted when completed through WooDeliverys driver app or through any other method, such as an API call.

As a WooDelivery customer you are automatically charged once a month on the date you started your subscription. You will be automatically charged for the selected plan and any task overages and Telephony used in the previous month.

We accept debit, credit cards. Additional payment methods are available with our annual Professional and Enterprise plans. Contact support@woodelivery.com for more information.

We do not store your credit card information, so none of your sensitive billing information ever hits our servers. We use Stripe, a PCI Service Provider Level 1 certified (the most stringent level of certification) payment processor to handle our recurring billing needs.

Absolutely, you can cancel the subscription at any time by clicking on the Manage Subscription button.

Please contact support@woodelivery.com if you want to change your plan at the middle of the billing cycle.

We provide the branded solutions on the Professional plan with the following features:

  • Put your company logo on driver App, admin dashboard, online forms, tracking and alert messages.
  • Change the theme colour on driver App, admin dashboard, online forms to match your company branding.
  • No [Powered by WooDelivery] badge on forms, tracking pages, emails.
  • Send notification emails from your company email address e.g. info@abc.com
  • Fully customisable ordering/booking forms with your company branding
  • Branded merchant/customer portal for your regular customers

We offer lower rates for customers who do more delivery volumes on the [Professional] plan.

The following graduated pricing is applied to the Professional plan:

First 2,000 tasks used $159 flat fee
Next 2,001-6,000 tasks used $0.06 per task
6,001+ tasks used $0.04 per task

If your business expects to use more than 10,000 tasks per month, contact support@woodelivery.com for discounted pricing.

We offer more discount on the Professional plan if you migrate to an annual billing plan.

Yes. You can easily print out the shipping labels you need for your parcels from WooDelivery. You can create custom shipping labels with QR codes to suit your business needs. It includes your company name, address, contact name, tracking No, company logo, instructions and more.

The implementation time will vary based on the size of your business. Setting up a single account can be completed in minutes, but larger integration will require between 7 to 30 business days. This allows time for data integration, team training, and test runs.