Frequently Asked Questions

WooDelivery is a software suite for delivery management, vehicle management, click & collect management, and field work management. It connects vendors, merchants, drivers/agents and customers in a unified platform and put your hyperlocal business operations on autopilot.

It is a trusted solution for thousands of companies across different industries including logistics & couriers, e-commerce, retail, food and beverage, laundry service, pharmacy and more. The software and apps support 18+ languages.

WooDelivery was founded and developed in Australia. Our team serve international clients base out of our headquarters in Sydney.

Our software development team follow the secure software design and to ensure the code quality we do not outsource any development work.

Yes, WooDelivery is multilingual as currently we support more then 14 languages including english, spanish, chinese, arabic, french and many more.

For details, please click here

Data Security sits at the core of our services. Protecting our customers’ and users’ information and their privacy is extremely important to us.

WooDelivery applications and data are hosted in a cloud infrastructure service – Microsoft Azure in USA, which is certified for their world-class security, including their physical security, data-center operations, and personnel security.  Customer data or files will never be stored in any private computer.

Azure’s infrastructures are backed by a team of experts, and proactive compliance trusted by enterprises and governments. It proactively safeguards your data and streamline compliance with the 100+ compliance offerings.

Please click here to find more information.

The free trial gives you 14 days to test WooDelivery Starter and Professional plans and get a feel for how it works. No credit card is required. New users will automatically get 14 days free trial on the Starter Plan. You can contact [email protected] if you want to extend your free trial.

A task is the core unit of work to be completed by drivers (e.g. a pickup or delivery). For billing purposes, tasks are counted when completed through WooDeliverys driver app or through any other method, such as an API call.

The Starter plan provides essential functionalities for delivery management, such as route optimization, proof of delivery, live tracking, and automated task assignment. While it has limited features, it serves as a budget-friendly solution for start-up businesses that require a simple delivery management system without the need for custom integration, multi-merchant solutions, or other advanced features.

The Professional plan offers comprehensive features, including geo-fencing, vehicle management, safety inspection, web API and webhook integration, and more. It also provides a branded solution to enhance your branding efforts. Additionally, we offer onboarding support, implementation support, and integration support exclusively for Professional plan customers. If you have an established business or are working on a serious project, we highly recommend the Professional plan.

Click here to compare features and benefits between Starter plan and Professional plan.

We provide the branded solutions on the Professional plan with the following features:

  • Put your company logo on driver App, admin dashboard, online forms, tracking and alert messages.
  • Change the theme colour on driver App, admin dashboard, online forms to match your company branding.
  • No [Powered by WooDelivery] badge on forms, tracking pages, emails.
  • Send notification emails from your company email address e.g. [email protected]
  • Fully customisable ordering/booking forms with your company branding
  • Branded merchant/customer portal for your regular customers

As a WooDelivery customer you are automatically charged once a month on the date you started your subscription. You will be automatically charged for the selected plan and any task overages and Telephony used in the previous month.

We accept debit, credit cards. Additional payment methods are available with our annual Professional and Enterprise plans. Contact [email protected] for more information.

We do not store your credit card information, so none of your sensitive billing information ever hits our servers. We use Stripe, a PCI Service Provider Level 1 certified (the most stringent level of certification) payment processor to handle our recurring billing needs.

Absolutely, you can cancel the subscription at any time by clicking on the Manage Subscription button.

Please contact [email protected] if you want to change your plan at the middle of the billing cycle.

We offer lower rates for customers who do more delivery volumes on the [Professional] plan.

The following graduated pricing is applied to the Professional plan:

First 2,000 tasks used $159 flat fee
Next 2,001-6,000 tasks used $0.06 per task
6,001+ tasks used $0.04 per task

If your business expects to use more than 10,000 tasks per month, contact [email protected] for discounted pricing.

We offer more discount on the Professional plan if you migrate to an annual billing plan.

Yes. You can easily print out the shipping labels you need for your parcels from WooDelivery. You can create custom shipping labels with QR codes to suit your business needs. It includes your company name, address, contact name, tracking No, company logo, instructions and more.

The implementation time will vary based on the size of your business. Setting up a single account can be completed in minutes, but larger integration will require between 7 to 30 business days. This allows time for data integration, team training, and test runs.

Data Security sits at the core of our services. Protecting our customers’ and users’ information and their privacy is extremely important to us. To keep your information safe from external threats, we have many measures in place. Please find more information on the Data and Security document.

We offer web API and webhook integration for custom integration purposes. Our WooDelivery experts provide free premium advisory services to customers subscribed to the Professional and Enterprise plans. However, this service is not available to free trial customers or Starter plan customers.

WooDelivery is a subscription-based software (SaaS) that caters to a wide range of businesses from various industries. Our pricing model allows these businesses to access our software at a fraction of the cost compared to custom-built solutions. As a result, we do not typically modify the software to fulfill individual customer requests.

However, if you believe that this feature is crucial for your business operations, we can consider providing customization of custom feature development for an additional charge. These services are exclusively available to paid Professional and Enterprise customers, and free trial customers are not eligible to request them. All change requests for customization or custom feature development are subject to review and approval from the WooDelivery product team. We reserve the right to accept or reject any request at our discretion. Prior to initiating any customization or custom feature development work, the customer is responsible for paying an additional fee determined by WooDelivery. For more information, please refer to our terms of service.