Welcome to the WooDelivery Driver App! The driver app empowers your team members to efficiently manage their tasks and deliveries for the day. Once a task is completed, drivers can capture proof of delivery through photos, signatures, or barcode scanning.

To access the app, simply log in using your email and password. If a driver forgets their password, they can easily reset it directly from their mobile device. Just tap the Forgot Password button on the login page, enter the registered email address, and follow the instructions in the password reset link sent to their inbox.

Woodelivery Driver App Login

Overview

The main screen of the WooDelivery Driver App may display up to six tabs, depending on your account settings:

  1. Tasks: Manage/view the tasks that have been assigned to you; Create/edit tasks if you have the permissions.
  2. Map: View tasks in their exact locations in a map view; Plan and optimize the route for the selected tasks.
  3. Chat: Engage in real-time in-app chat, instant communication, and broadcasting message with your team members.
  4. Vehicle: Easily manage and monitor all aspects of your vehicles, including issues and defects, odometer history, fuel consumption, on-road expenses, and more.
  5. History: View your completed tasks including proof of deliveries and attachments.
  6. More: Edit your profile, change settings, view dashboards and other features.

Understand task status on the Driver App:

  1. Assigned: The task has been assigned to a driver by the dispatcher or system admin.
  2. Transit: The task is started and in the way of delivery or pickup.
  3. Completed: The task has been completed successfully with the proof of delivery.
  4. Failed: The task is failed for some reasons. Driver can restart a failed task on the app.

Driver work status:

  1. Offline: You are off-duty or off-work.
  2. Online: You are on-duty for deliveries. Your real-time location can be tracked by your dispatcher and customers.

Manage Tasks

In this article, you will learn how to view and manage your tasks on the WooDelivery driver app.

Task List:

  1. The Task tab displays all the active tasks assigned to you.
  2. For a map view, switch to the Map tab to see the exact locations of your tasks.
  3. If your task list is empty, it means no tasks have been assigned to you by your organization’s dispatcher.
  4. To manually refresh the task list, simply tap the refresh button at the top to download the latest updates to your mobile device.

Filter Task List/ Change View

  1. Tap the Task Filters icon in the top-left corner to access your task filters.
  2. You can group tasks by due date, task status, or route for easier management.
  3. You can filter tasks by due date, such as Overdue, Today, or Tomorrow.

Create New Task

  1. Drivers can create self-assigned tasks directly in the app by providing basic details such as the description, destination, and delivery time window.
  2. To create a new task, tap the plus icon at the top of the screen. This will open a form where you can input the details, and the task will be automatically assigned to you.
  3. For tasks requiring more detailed information, including packages, orders, or attachments, please log in to the dispatch web portal to create them.

Edit Task

  1. Tap on a task and view the task details
  2. Click on the Menu icon on the top-right corner and choose the Edit Task option from the popup menu.

Note: Some drivers may not have permission to create or edit tasks in the Driver App. These permissions are managed through the WooDelivery Admin Dashboard.

Start Task

  1. To view additional information about a task, tap on the task in the list.
  2. On the task details screen, you can also access package or order details by selecting them.
  3. The address and recipient information are prominently displayed at the top of the screen.
  4. To start a task, select the desired task from the list and tap the Start Task button at the bottom of the screen.
  5. You can contact the recipient by tapping the CALL, SMS, Email or WhatsApp buttons.
  6. For navigation, tap the NAVIGATE button on the task details screen and select Directions to use your preferred GPS app, such as Google Maps, Apple Maps, Waze, or Here. You can set your default GPS app in the Driver App Settings.

Complete Task

  1. To complete a task, tap the COMPLETE TASK button at the bottom of the screen.
  2. On the task completion screen, you can set the status to Successful or Failed and attach proof of delivery, such as photos, a customer signature, or a barcode scan.
  3. To take a photo, tap the PHOTO option to open your camera. To upload a photo from your device, tap UPLOAD and select images from your photo album.
  4. For signatures, tap SIGNATURE and let the recipient sign directly on your screen.
  5. Once you’ve added the proof of delivery, tap Save & Complete Task to send the completed task details to your dispatcher.
  6. If you’re unable to complete a task, select Failure and choose the most appropriate failure reason from the list provided.
  7. Failed tasks will remain on the Task List, allowing you to restart the delivery when ready. If the task cannot be completed, you may have the option to delete it from the app or contact the dispatcher to cancel it in the WooDelivery admin dashboard.

Restart Task

  1. If something goes wrong, you can restart a task. For instance, if you accidentally tap the Start Task button, simply tap the Options icon in the top-right corner and select Restart Task.

Route Planner & Route Optimization

Drivers can view tasks on the map in the Map tab, showing their exact locations. To plan your route, tap the Route Planner button in the top-right corner to access the route planner.

Set Start & End Locations

  1. You can configure default start and end locations for your route. For example, set your start location to your company or dispatch center address and your end location to your home address.

Start New Route

  1. To start a new route, tap the NEW button and select one of the following options: Today’s Tasks, Tomorrow’s Tasks, or All Active Tasks.

Optimize Route

  1. Tap the OPTIMIZE ROUTE button to automatically calculate the most efficient route for your delivery tasks.
  2. You can also manually reorder your route by dragging and dropping tasks in the list.

Route Optimization with Time Constraints

  1. Every task includes a ready time and a due time, which significantly influence the optimization of the itinerary.
  2. The WooDelivery routing algorithm can be configured to ensure these time requirements are met in the optimized route plan.
  3. You can adjust the time constraint settings in the Route Options section.

Remove Task from Route

  1. To remove a task from the route, swip the task to the right hand side and tap on the remove button.

Add New Task to Existing Route

  1. Click on the ADD button and you can add new task to your existing route.

After making any changes to your route, be sure to click the Save button. This will recalculate the directions and update the ETAs accordingly.